It is a technology that analyzes customer queries and interactions and generates regular reports. This technology helps companies identify potential business opportunities and trends by providing detailed insights into customer requests, positive or negative feedback, product demands, and complaints.
By leveraging this technology, companies can make data-driven decisions, optimize customer service strategies, and stay ahead of market trends, ensuring long-term success and growth.
As we like to say, are you ready to catch the whispers from the market?